Getting started on Crane is as easy as ABC. Follow these three steps to create an account on Crane.
1. Download the Crane app from the Google Play Store or App Store. Select the sign-up option. Choose your country of residence, and click “Proceed.”
2. Fill in the details (name, email address, and password) on the signup page. Create a strong password with at least eight characters containing upper and lower case letters, a digit, and a special character. Strong passwords improve your account security.
3. Enter the one-time password (OTP) sent to your registered email. Once you do, you can use the Crane app to receive payment from anyone.
If you have any account opening issues, contact support@usecrane.co to resolve your complaints.
Frequently Asked Questions about creating an account on Crane
How long does it take to receive OTP on Crane?
It takes ten minutes to receive OTPs. However, a poor network from your internet service provider (ISP) may delay it. Request a new OTP after ten minutes if you have delays. Otherwise, contact us at support@usecrane.co to resolve the issue.
What’s the meaning of Know Your Customer (KYC) on Crane?
Know Your Customer (KYC) is a mandatory requirement from the Central Bank of Nigeria (CBN) for identifying clients of financial businesses, like Crane. KYCs are necessary for account security, regulatory compliance, and accountability. Tier 1, Tier 2, and Tier 3 are the KYC tiers on Crane. The table below explains the requirements and limits for each tier.
| Requirements & limits | Tier 1 | Tier 2 | Tier 3 |
| Phone Number | ✔ | ✔ | ✔ |
| Email address | ✔ | ✔ | ✔ |
| BVN/NIN | ❌ | ✔ | ✔ |
| Identity documents (National ID card, International passport, and Driver’s license) | ❌ | ❌ | ✔ |
| Selfie scan | ❌ | ❌ | ✔ |
| Crypto conversion limit | can receive and convert unlimited crypto | can receive and convert unlimited crypto | can receive and convert unlimited crypto |
| Daily withdrawal limit | ₦500,000 | ₦4,000,000 | ₦10,000,000 |
| Single transaction withdrawal limit | ₦500,000 | ₦1,000,000 | ₦2,000,000 |
What’s the meaning of Auto-Convert on Crane?
Auto-Convert is an automated functionality for converting virtual currencies to local currencies. Once you set the value, the conversion will take place automatically.